Refund / Return Policy

All Sales Are Final

At Okie Wood & Leather, we make our products by hand and take pride in creating items that are built to be enjoyed and used. Because many of our products are handmade, customized, or made to order, all sales are final and we do not accept returns or exchanges due to changes of mind, incorrect size selection, or buyer's remorse.

That said, we stand behind the quality of our work.

Defective or Damaged Products

If your order arrives with a manufacturing defect or you believe there is a fault with your product that is not the result of normal wear and tear, accidental damage, misuse, or improper care, please contact us as soon as possible.

We'll review the issue and, when appropriate, work with you to determine the best solution. Depending on the situation, this may include:

Repairing the product
Replacing a defective component
Replacing the product
Providing another appropriate resolution

Repairs or replacements are evaluated on a case-by-case basis.

Normal Wear & Tear

Our products are made to be used and enjoyed. Natural variations in leather, wood, finishes, and other materials are part of the character of handmade goods and are not considered defects.

Normal wear and tear, scratches, dents, stains, fading, discoloration, or other changes that occur through regular use are not covered under this policy.

Damage From Misuse

Products damaged through misuse, neglect, accidents, improper care, unauthorized modifications, or use outside their intended purpose are not eligible for a refund, replacement, or complimentary repair.

And while we appreciate your pets' enthusiasm, damage caused by chewing, biting, scratching, or otherwise using our products as a chew toy is not considered a product defect. 😉

What To Do If There's a Problem

If you believe there is a defect with your order, please contact us and provide:

Your order number or contact information
A description of your order and the issue
Photos showing the problem

Please do not send an item back without contacting us first. We'll review the issue and provide instructions if a return or repair is necessary.

Our Goal

We're proud of what we make, and we want you to be proud to own it. While all sales are final, we'll always do our best to work with you when a genuine product defect occurs.

Thank you for supporting handmade, small-business craftsmanship and Okie Wood & Leather!

Last Updated: September 11, 2026