Shipping Policy

At Okie Wood & Leather, we make things worth keeping. Many of our products are handmade, made to order, or finished by hand, so a little patience may be required while we get your order just right.

Order Processing

Most orders are processed and prepared for shipment within 5-7 business days after your order is placed.

Orders containing handmade, customized, personalized, or made-to-order products may require additional processing time. If your order requires additional time, we'll do our best to communicate that with you.

Please keep processing time separate from shipping time. Once your order ships, the carrier's delivery time begins.

Shipping

Orders are shipped using the shipping method selected at checkout.

Available shipping options and estimated delivery times will be displayed during checkout when applicable.

Please keep in mind that shipping times are estimates and are not guaranteed. Carrier delays, weather, holidays, high shipping volumes, and other circumstances outside of our control may affect delivery times.

Choosing expedited shipping does not necessarily speed up order processing. If you need an order by a specific date, please contact us before placing your order so we can determine whether we can accommodate your deadline.

Shipping Address

Please double-check your shipping address before completing your order.

Okie Wood & Leather is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error shortly after placing your order, contact us as soon as possible. We'll do our best to make corrections before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

Tracking Information

Once your order has shipped, you'll receive tracking information when available.

Please allow some time for tracking information to update after your shipping label is created. Occasionally, a carrier may not scan a package immediately after it leaves our shop.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the carrier, delivery is the responsibility of the shipping carrier.

If your package is delayed, please use the tracking information provided to contact the carrier directly.

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your local carrier. You may also want to contact the carrier to request additional delivery information.

Okie Wood & Leather is not responsible for packages that are lost, stolen, misdelivered, or damaged after being confirmed as delivered by the carrier. However, if you experience an issue with your delivery, please contact us and we'll do our best to help you work through it.

Damaged Packages

We carefully package our products before they leave our shop.

If your order arrives damaged, please contact us as soon as possible and provide photos of:

The damaged product
The shipping box or packaging
Any visible damage to the packaging

This information helps us determine the best way to address the issue and, when appropriate, work with the shipping carrier.

Please do not throw away the original packaging until the issue has been resolved.

International Shipping

At this time, we do not offer international shipping.

For international orders, customers are responsible for any customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary significantly depending on customs processing and the destination country.

Local Pick-Up

Local pick-up is available at our shop located at 2450 Manning St., El Reno, OK.

Our shop hours vary, so if you'd like to pick up your order in person, please reach out to us ahead of time to schedule a day and time to ensure we'll be onsite when you arrive.

We'd love to see you!

Holiday & Peak Season Orders

During holidays, sales, and other high-volume periods, processing and shipping times may be longer than usual.

We recommend ordering early if you are purchasing a gift or need your order by a specific date.

While we'll always do our best to get your order where it needs to go, we cannot guarantee delivery dates unless a specific guaranteed delivery service is offered by the carrier.

Questions About Your Order?

We're happy to help.

If you have a question about your order or shipping, please contact us at:

Okie Wood & Leather
Website: okiewoodandleather.com
Email: okiewoodandleather@gmai.com

Please include your order number whenever possible so we can help you more quickly.

Thank you for supporting Okie Wood & Leather and handmade small-business craftsmanship!

Last Updated: September 11, 2026